Privacy Policy

Your Privacy Matters

At RapidWorks Milpitas Towing, we respect your privacy. This policy explains what information we collect when you use our services, how we use it, and how we keep it safe. We will never sell your personal information to third parties.

Information We Collect

When you call us for towing or roadside assistance, we collect:

• Your name and phone number
• Your vehicle location
• Your vehicle information (make, model, year, color)
• Your destination or preferred tow location
• Payment information when you pay for services
• Any special instructions or needs

If you visit our website, we may also collect basic information like your IP address, browser type, and pages you visit. This helps us improve our website.

How We Use Your Information

We use the information you provide to:

• Dispatch a tow truck to your location
• Contact you about your service request
• Process your payment
• Keep records of the services we provide
• Improve our services
• Send you updates about your service (if you opt in)

Information Sharing

We do not sell or rent your personal information. We may share your information only in these situations:

• With our drivers who need it to provide your service
• With payment processors to handle your transaction
• With your insurance company if you request it
• When required by law or to respond to legal requests
• To protect the safety and rights of our business and customers

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. We use secure methods to collect and store your payment information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as needed to provide services and meet legal requirements. Service records are typically kept for several years for business and legal purposes. Payment information is kept according to payment processor policies and legal requirements.

Your Rights

You have the right to:

• Ask what personal information we have about you
• Request corrections to your information
• Ask us to delete your information (with some exceptions)
• Opt out of marketing communications

To exercise these rights, contact us at (669) 345-1276 or info@towservicemilpitas.com.

Cookies and Tracking

Our website may use cookies to improve your experience. Cookies are small files stored on your device. You can set your browser to refuse cookies, but some features of our website may not work properly.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us at: